Shipping policy

Shipping & Returns

Last updated: April 2026

Please read below so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Processing times

Ready-to-ship items are typically packed and dispatched within 2–5 business days of your order being placed. Almost all of our pieces are made-to-order and estimated turnaround is generally 1-3 weeks depending on our current order volume. Custom pieces can take longer, and timeline will be discussed during the design consultation.

Need your order by a specific date? Reach out before purchasing — I'll always do my best to accommodate special timelines.

Shipping & delivery

All orders are shipped from the United States via USPS or UPS (selected by the buyer at checkout), with expedited options and tracking provided for every shipment. Please note, this does not impact the processing time as outline above.

International buyers are responsible for any customs duties, taxes, or import fees charged by their country. 

Shipping times are estimates and cannot be guaranteed once a package is in the hands of the carrier. Delays due to customs, weather, or carrier issues are outside my control — but I'll always help you track down your order.

Lost or damaged packages

Once your order has been handed to the carrier and tracking has been provided, responsibility for the package passes to the shipping provider. I am not liable for packages that are lost, stolen, or damaged in transit.

If your order arrives damaged or goes missing, please contact the carrier directly using your tracking number to open a claim. I'm happy to provide any documentation or order information that may help with your claim, but I am unable to issue refunds or replacements for carrier-related issues.

For extra peace of mind on higher-value orders, I recommend adding shipping insurance at checkout where available.