Refund policy

Returns & exchanges

Last updated: April 2026

Ready-to-ship items:

I want you to love your jewelry. If something isn't right, I accept returns on ready-to-ship items within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.

To start a return, email alison@alisonmorse.com with your order number and reason for return. Once approved, return shipping costs are the responsibility of the buyer. Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.

Custom & made-to-order items:

Because custom pieces are made specifically for you, all custom and made-to-order sales are final. I cannot accept returns or exchanges on these items unless there is a defect or error on my part.

If your custom piece arrives with a craftsmanship issue, please contact me within 48 hours of delivery with photos and I will make it right.

Exchanges

I'm happy to offer exchanges on ready-to-ship items for a different size or style, subject to availability. Contact me within 14 days of delivery to arrange. The buyer is responsible for shipping costs in both directions.

Sale & discounted items

Items purchased on sale or with a discount code are final sale and not eligible for return or exchange, unless they arrive defective.

Contact

Questions about your order? I'm always happy to help — just reach out at alison@alisonmorse.com or through the contact form on this site. I typically respond within 1–2 business days.